Contact Support
Get help with your account, subscription, or interview setup
Send the support team enough context to identify the account, reproduce the issue, and understand how urgent it is. That keeps the first reply useful instead of turning into another round of basic questions.
Email support
For account, billing, setup, or technical questions, email us directly. If your interview is soon, include the date and time in the first line.
support@interviewcoder.vipResponse expectations
Support requests are typically reviewed during business days. Billing and account access issues are easiest to resolve when you write from the email address on the account.
For urgent technical issues, include "Urgent" in the subject line only when an upcoming interview is blocked by the issue.
What We Can Help With
Account access
Password reset, login problems, email changes, trial access, and account verification.
Billing and plans
Subscription questions, payment issues, cancellation help, refund policy clarification, and invoice requests.
Desktop app setup
Installation, app launch issues, platform compatibility, updates, permissions, and troubleshooting.
Interview workflow
Questions about coding interview preparation, system design practice, platform setup, and product usage.
Include This In Your Message
- The email address on your Interview Coder Plus account.
- Your operating system, browser, and desktop app version if the issue is technical.
- A clear description of what happened and what you expected to happen.
- Screenshots, error messages, payment receipts, or short reproduction steps when relevant.
- Whether the issue is blocking an interview scheduled in the next 48 hours.
Fastest Path By Issue Type
The more specific the first message is, the less back-and-forth support needs before it can give a useful answer.
Interview in the next 48 hours
Put the interview time, platform, operating system, and app version in the first paragraph. Say exactly what is blocked: install, login, checkout, app launch, or interview workflow.
Payment or subscription issue
Include the account email, payment email if different, approximate purchase time, plan name, and any receipt or checkout error. Do not send full card numbers.
Desktop app issue
Include Windows or macOS version, app version, whether the issue happens after restart, and the exact step where it fails. Screenshots help when permissions or display behavior are involved.
Account access issue
Write from the account email when possible. If you cannot access that inbox, explain what changed and include enough non-sensitive account context for verification.
Common Support Questions
How do I reset my password?
Use the forgot password page and enter the email address attached to your account. If the reset email does not arrive, contact support with your account email and the time you requested the reset.
Forgot passwordHow do I cancel a subscription?
You can request help from support or review the refund and cancellation policy before contacting us. Include your account email so the team can find the subscription quickly.
Refund policyIs my data secure?
Interview Coder Plus documents privacy and data handling in the privacy policy. For account-specific deletion or privacy requests, email support from the account address when possible.
Privacy policyWhat platforms are supported?
Interview Coder Plus is built around a desktop workflow. If you are unsure whether your device or interview setup is supported, send your operating system, app version, and target interview platform.